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We want you to be completely satisfied with your purchase from Seriesmalltrue. If you are not satisfied with your aromatic candles, you may return them within 30 days of purchase, provided they are in their original, unused condition.
To be eligible for a return, your item must be:
To initiate a return, please contact us at info@seriesmalltrue.world with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. Original shipping costs are non-refundable.
If you receive a damaged or defective candle, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
For health and safety reasons, we cannot accept returns on:
If you have questions about our return policy, please contact us:
Seriesmalltrue
520 E Church St Suite 103, Orlando, FL 32801, United States
Email: info@seriesmalltrue.world
Phone: +14077316443
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